Audemars Piguet has a mobile website.

Switch to mobile

service frequently asked questions

When you consider owning or caring for an Audemars Piguet watch, several questions may spring to mind. Below are some of the more common inquiries.

categories
Audemars Piguet Manufacture
01When, where, and by whom was Audemars Piguet established?

In 1875, Jules Louis Audemars decided to join forces with Edward Auguste Piguet, in order to develop and craft timepieces equipped with complex mechanisms. Audemars Piguet was born. They established their workshops in Le Brassus, in Switzerland’s Vallée de Joux, the cradle of fine watchmaking.

02To whom does Audemars Piguet belong?

Today, Audemars Piguet remains the oldest private fine watchmaking manufacturer never to have left the hands of its founding families. This gives the company an independent streak that allows it to go its own way and follow its unique vision.

03How can I visit Audemars Piguet Manufacture in Le Brassus?

For reasons of confidentiality and safety, individuals are not allowed to visit our Manufacture. We invite you to discover our collection at any of our boutiques or retailers.

04How can I visit the Audemars Piguet Museum?

The Audemars Piguet Museum is a private museum.  To inquire about organizing a visit, please contact us.

05Where can I find more information on the Audemars Piguet Foundation?

Since 1992, the Audemars Piguet Foundation has been contributing to the cause of worldwide forest conservation through environmental protection and youth awareness-raising endeavors. 

Additional Resources: Audemars Piguet Foundation

06Can I drop off my watch for service at the Manufacture in Le Brassus?

With pleasure, but we do require you to book an appointment by contacting us at webcs@audemarspiguet.com or +41 216423900.

07Where are Audemars Piguet timepieces and movements manufactured?

Founded in 1875 in the village of Le Brassus, at the heart of the historical haven of complicated horology named the Vallée de Joux, Audemars Piguet distinguished itself in creating Grande Complication watches without interruption until present date. Since the beginning, the Manufacture has always taken pride in crafting the majority of its timepieces in Le Brassus.

In more recent years, Audemars Piguet has acquired two more production sites, one specialising in the development of complex mechanisms in Le Locle named, Audemars Piguet Renaud et Papi, (APRP) and a case-making company based in Meyrin-Geneva named, Centror.

08Where can I buy an Audemars Piguet watch?

We sell our timepieces in our boutiques and authorized retailers.

Additional Resources: Where to Buy

09Where can I purchase a new strap?

We invite you to visit our nearest Audemars Piguet boutique, authorized retailer or repair center to purchase a new strap.

Audemars Piguet straps are subject to strict standards of workmanship and excellence.

The farmed materials are rigorously selected and chosen from the best suppliers and manufacturers. The hand-crafted strap demands a rare manufacturing skill. Most of our contemporary straps are stitched by hand. Each one is approved by our Quality Department following high criteria.

Our straps are luxury leather objects in themselves and require care to maintain in good condition. We recommend you avoid contact with water or any other liquid that may damage the strap.

10Where can I get a list of authorized Audemars Piguet retailers?

This information, which includes our boutiques, repair centers and retailers, is available here.

11Where can I discover all the watches?

You can use our Watch Browser to discover our models.
Or visit one of our Boutiques or authorized retailers.

Additional resources
WHERE TO BUY

12Where can I see a price list?

To learn more about prices, we invite you to visit one of our boutiques or authorized retailers.

Additional Resources: Where to Buy

13How do I find out the value of my Audemars Piguet watch?

We invite you to contact your nearest Audemars Piguet boutique, where we can assist you with that information.

If your watch is still part of our current collection: we will be able to give you its current price.

If your watch is no longer part of our current collection: we will do our best to inform you on the current price of the similar model in collection, which might in all respects be considered as a replacement watch.

If your watch is more than 25 years old or if your watch is a limited edition: We will not be able to give any replacement watch indicative price. Only a reliable auction house is authorized to assess vintage watches.

Additional Resources: Our Boutiques

14How might I buy a secondhand Audemars Piguet watch?

Audemars Piguet does not operate on the secondhand market. We suggest you contact a reliable auction house to limit the risks associated with counterfeiting.

15Does Audemars Piguet sell jewelry?

Audemars Piguet does not currently sell jewelry, aside from cufflinks. We invite you to explore our timepiece collection.

Additional Resources: Our Collection

16How do I reserve an Audemars Piguet timepiece?

To reserve a timepiece, we encourage you to contact an Audemars Piguet boutique or one of our authorized retailers.

17How do I buy an Audemars Piguet watch box?

To inquire about purchasing a timepiece box, we invite you to contact one of our Audemars Piguet boutiques or authorized retailers.

Timepiece Life & Care
01I would like some advice on caring for my watch.

Taking proper care of your watch and providing it with regular maintenance will help keep it working reliably, with precision. You can view our care tips here.

02Can I swim with my watch?

Yes, if your watch is water-resistant. We encourage you to test its water-resistance on a yearly basis at our repair centers or boutiques. This control is complimentary. 

Additional Resources: Caring for your water-resistant watch

03What should I do when my watch requires service?

You should bring it into a nearby Audemars Piguet boutique, repair center or authorized retailer. We will forward it to an authorized repair center with the proper technical skills.

04Who is allowed to perform repairs on my Audemars Piguet watch?

Audemars Piguet has built up a global network of skilled watchmakers that ensures local service and a consistent level of expertise. All watchmakers and polishers approved by Audemars Piguet undergo ongoing training and must obtain periodic certification of their technical skills. They undertake to use only original parts and components.

Our authorized repair centers display the statement « Audemars Piguet – Authorized Service Center », with dated validation stamp.

Additional Resources: Authorized Repair Centers

05When do I need to service my timepiece?

The movement and the water resistance should be checked periodically.

Water resistance service: Water resistance seals exposed to the environment should be replaced every two to three years depending on wear and tear. This routine water-resistance service is the only way of protecting the heart of your watch from dust and humidity.

Complete maintenance service: Regardless of whether the watch has been worn, the mechanical movement can nevertheless start to lose some accuracy four to six years after its purchase date. Learn more about our complete maintenance service here.

06My watch is currently being repaired. How long will it take?

For further information on your watch, please contact the location where you dropped off your watch for service.

07How long are Audemars Piguet timepieces guaranteed after repair?

The work carried out as part of the service and the replaced components are guaranteed for a period of two years from the date shown on the warranty document or on the invoice.

Anomalies caused by normal wear and tear, anomalies relating to a shock, abnormal use, incorrect handling, work carried out on the watch by someone other than an Audemars Piguet Authorized Repair Center, failure to observe the recommended water-resistant control or service are not covered by the service warranty.

For more detailed information, please refer to the Customer Service general terms & conditions.

08How can I restore a vintage Audemars Piguet timepiece?

We invite you to drop off your timepiece to an Audemars Piguet boutique, repair center or authorized retailer. We will then send it to our restoration workshop in Le Brassus. 

Additional Resources: Discover the history behind our Savoir-Faire.

09Where can I have my battery changed?

You can bring your watch into any Audemars Piguet boutique, repair center or authorized retailer.

Maintenance of Quartz Movements: Quartz movements are powered by a battery. Once the battery’s energy has fully discharged, we advise that you replace it as soon as possible in order to prevent damage to the movement. The battery has a shelf life of several years.

During the battery exchange, a water resistance service is completed and a complete maintenance service is proposed if necessary.

10What is the price of Audemars Piguet services?

To learn more about prices, contact your nearest Audemars Piguet boutique authorized retailer.

Additional Resources: Where to Buy

11How long do Audemars Piguet services typically last?

That depends on the caliber, the state of the watch, and the work that needs to be performed. Lead time will be determined when establishing the estimate of the service. The technical advisors at our Audemars Piguet boutiques can provide an immediate quotation

12My watch is running fast. Why?

If your watch is running fast, it may have been exposed to magnetic fields. If necessary, a simple demagnetization process can be performed by a professional watchmaker, before resetting the time. If not, you watch might need a maintenance service.

13Can a shock disturb my watch?

As the result of a shock, the oil inside the movement can disperses, the pivots run dry and clearances in the wheel train may alter, ultimately making the movement unstable and in need of a maintenance service.

Additional Resources: AUDEMARS PIGUET COMPLETE MAINTENANCE SERVICE

Audemars Piguet’s Warranty & Authenticity
01How long is an Audemars Piguet watch guaranteed?

We guarantee your timepiece against all manufacturing and workmanship defects for a period of two years from the date of purchase shown on the invoice.

For more detailed information, refer to the Customer Service general terms & conditions.

You may benefit from an extended warranty (total of three years) by : Completing the form at http://www.audemarspiguet.com/en/service-portal before the end of the 2nd year of purchase.

We recommend, however, that you proceed to a water-resistance control (free of charge) every year if your timepiece is frequently exposed to water and humid environments. If needed, a water-resistance service will then be carried out through our authorized network.

02What does the Audemars Piguet product warranty cover?

We guarantee your watch against all manufacturing and workmanship defects for a period of two years from its date of purchase.

For your warranty to be effective, the warranty cards must be completed and signed, and the purchase date recorded, by the Audemars Piguet retailer at the time of purchase (see Warranty application terms and conditions).

The product warranty certificate and any extension of such warranty must be presented in support of a request for service under the sales warranty.

The following are not covered by the product or service warranty: normal wear and tear, anomalies relating to a shock, abnormal use, incorrect handling, work carried out on the watch by someone other than an AP Authorized Repair Center, failure to observe the recommended water-resistant control or service.

Additional Resources: WARRANTY

03I have lost my product warranty certificate. What should I do?

The certificate of warranty is issued only once, when the watch is purchased. Nonetheless, provided the watch is sent to Audemars Piguet headquarters for authentication, we will be able to issue a certificate of authenticity.

04How can I know whether I have bought a counterfeit watch?

The best way to avoid the risk of purchasing a counterfeit watch is, without a doubt, to buy your watch from an authorized Audemars Piguet retailer.

Without seeing the timepiece, we cannot confirm for certain if it is a genuine Audemars Piguet. Today, we are faced with many counterfeit timepieces on the market. In order to protect our customers against this occurrence, we request the timepiece be examined in our workshops to confirm the authenticity.

Additional Resources: Where to Buy

05Why should I buy my watch from an authorized Audemars Piguet retailer?

We strongly recommend that you purchase your Audemars Piguet watch from an authorized retailer. On the one hand, you will avoid being confronted with the harsh reality of having bought a stolen or counterfeit watch, and, on the other, you will receive personalized long term service and dedication from our team.

Additional Resources: Where to Buy

06How can I be sure that a retailer is authorized to sell “Audemars Piguet” watches?

View the list of all retailers authorized to sell Audemars Piguet watches here.

Additional Resources: Where to Buy

07I would like to authenticate an Audemars Piguet timepiece. How do I do that?

Without having the opportunity to examine your timepiece we cannot confirm its authencity through pictures, case numbers, reference,… To ensure the authenticity of your timepiece it will have to be inspected by an Audemars Piguet trained watchmaker. Only our Manufacture in Le Brassus Switzerland is entitled to deliver a certificate of authenticity.

We invite you to drop off your timepiece at an Audemars Piguet boutique, repair center or any authorized retailer who will transfer your watch to our office in Le Brassus.

Marketing, Communication & Partnerships
01Where can I find information on Audemars Piguet partnerships?

We invite you to learn about our international partnerships here.

Additional Resources: ABOUT

02Who are Audemars Piguet ambassadors?

Over the years, we’ve developed a close relation with some truly amazing people. They come from different fields, all over the world, but they share our love of creativity and independence. 

Additional Resources: Discover Our Ambassadors

03I would like information on Audemars Piguet events?

For latest events we invite you to discover the dedicated Stories & News section.

For upcoming event, please contact your closest Audemars Piguet Boutique.

General Watchmaking Knowledge
01What is a complication in watchmaking terms?

A complication is a function in a watch additional to the mere indication of hours, minutes and seconds.

Examples include indications of the dates, moonphases, power reserve, a chronograph or a minute-repeater.

Additional Resources: Our Complications

02What is the difference between the two types of winding system?

The difference is in the way the watch is wound or how the energy is provided to power the watch:

For the manually wound watch: The watch is wound by hand, by turning the crown.

For the selfwinding watch: The watch is wound by the movements of the wrist. They cause a rotor mounted under the movement to turn, which will wind the watch. You can also wind a selfwinding watch manually by turning the crown.

03What are the characteristics of a mechanical movement and a quartz movement?

A mechanical watch consists of a large number of components in three main elements: the energy source, the going train and the regulatory organ.

The quartz watch on the other hand has a battery that provides the energy and an electric motor that transforms the electric impulses into mechanical power.

The main advantages of the quartz watch over the mechanical watch are its accuracy and a running time of several years.

04A trick to recognise a minute-repeater straight away?

You can usually see a sliding bolt on the side of the case to arm and trigger the strike of the minute-repeater.

05What’s the difference between a chronograph and a chronometer?

A chronograph is a complication that enables you to time the duration of an event independently from the time shown on your watch.

A chronometer is a precise timekeeper with a rating certificate from an official institution

Chronometer rating certificate issued by COSC, Switzerland’s official chronometer rating office.

06How many parts are there in a mechanical movement ?

A mechanical movement may contain anywhere from 100 to 648 parts depending on the caracterictics, fonctions and complications of the caliber.

Privacy of Personal Data
01Do you share my personal information with other companies?

No, we do not sell, rent or share your personal information with third parties without your consent, except to meet any applicable law or governmental request. Transmission of Data to a subcontractor is reserved.

Additional Resources: PRIVACY POLICY

02Where are the Audemars Piguet Group Companies located?

In Switzerland, the United States of America, the European Union, China, Taiwan, Japan, Hong-Kong, Singapore, Lebanon and Russia.

03What type of information will I receive from Audemars Piguet if I agree to keep in touch ?

Invitation to our exclusive event, news on our product launch, new boutique opening and information for after-sales service purposes.

04Can I unsubscribe later on?

You are entitled to require at any time to have your Data rectified or deleted, by addressing a written request with proof of your identity to Audemars Piguet (Marketing) SA, route de France 16, 1348 Le Brassus, Switzerland or by email (privacy@audemarspiguet.com).

Contact
01I am a journalist or member of the media. Where should I direct press inquiries?

Please contact us by filling out our online contact form. We’ll use that information to direct you to the right person.

You may also contact the press department of the Audemars Piguet headquarters by sending an e-mail to press@audemarspiguet.com.

02How do I apply for a job?

We invite you to send your application to our HR department through the Careers section on our website.

03Which jobs are currently open?

Visit the Careers section of our website, where all available positions are listed, for both headquarters and affiliates.

04I am a supplier. How can I contact Audemars Piguet?

Please contact us by filling out our online contact form. We’ll use that information to direct you to the right person.

Additional Questions

If you do not see the information you’re looking for, please email us your inquiry.

send us an email