Customer Service General Terms & Conditions

A watch being assembled by a watchmaker.

Our watches are garanteed against manufacturing defects. To learn more about our sales warranty validity, conditions and exclusions please review our International Sales Warranty.

A watchmaker working on a workshop.

Fill in the following form to request a service or an official document. In some countries, you can benefit from a complimentary pick-up service for your watch. 

We also invite you to create an account to check your watches in, extend your International Sales Warranty for eligible watches and request a service or document in a few clicks.

A Royal Oak Selfwinding watch being assembled by a watchmaker.