Driven by its desire to seek beyond, Audemars Piguet is proud to offer a unique coverage service.
AP Coverage Service
About the AP Coverage Service
The AP Coverage Service is a 2-year complimentary service protecting AP watches and Haute Joaillerie pieces from burglary and robbery as well as functional damage.
The service is available for all AP watches initially acquired in 2024, 2025 and 2026 through the official Audemars Piguet network. It also applies to all AP Haute Joaillerie pieces initially acquired in 2026 through the official Audemars Piguet network and received by the customer in 2026.
In the case of burglary or robbery
Audemars Piguet will examine your case. Should all the prerequisites be met, Audemars Piguet may offer, at its sole discretion, either a refund or, subject to immediate availability of stock, a replacement of your product.
In the case of functional damage
Audemars Piguet will examine your case. If your product is repairable, Audemars Piguet will assume the costs of repair. If it is not repairable, Audemars Piguet may offer, at its sole discretion, either a refund or, subject to immediate availability of stock, a replacement of your product. The decision to repair, refund or replace will be at the sole discretion of Audemars Piguet.
How to benefit from the AP Coverage Service
Prior the occurrence of the burglary, robbery or damage, you must have activated the service in your name for each eligible product by complying with the following steps:
1. Log in / Create an AP Account. If you bought your product from an Audemars Piguet boutique or an AP House, we invite you to use the email address provided at the time of the purchase – your product should automatically appear in your account.
2. Register your product. If your product does not appear in your AP Account, you can register it online.
3. Open your product details and click on the “Activate AP Coverage Service” link to complete the form.
You can learn more about the service in our FAQs or by contacting our Customer Services at the email addresses indicated below.
AP COVERAGE SERVICE
The AP Coverage Service is a 2-year complimentary worldwide service offered under certain conditions by Audemars Piguet to end-customers.
It is available for all Audemars Piguet watches initially acquired in 2024, 2025 and 2026, through the official Audemars Piguet network. It also applies to all AP Haute Joaillerie pieces initially acquired in 2026 through the official Audemars Piguet network and received by the customer in 2026, for a period of 2 years.
It protects AP products from the risk of burglary and robbery as well as functional damage, due to external factors occurring suddenly and unexpectedly, by offering the possibility, free of charge, to repair, refund or replace the product, at the sole discretion of Audemars Piguet.
The following cases are excluded from the AP Coverage Service:
Loss, simple theft (only burglary and robbery will be considered), normal wear and tear, aesthetic damage, damage resulting from air humidity or temperature influences, damage already covered by the AP International Sales Warranty, products that have undergone third-party intervention or third-party modification, damage to a strap, voluntary damage, damage when the product is in the possession of a third party, damage in connection with war and rebellion, confiscation by authorities, damage in relation to earthquakes, nuclear incidents, radioactivity, chemical and biological weapons, damage in relation to cyber incidents, theft committed by persons living in the same household and fraud.
Royal Pop watches, as well as AP watches sold through the Watch Keeper service, are excluded from the AP Coverage Service.
The granting of the AP Coverage Service by Audemars Piguet is neither automatic nor unconditional. Prior to the occurrence of the burglary, robbery or damage, you must have activated the service in your name, for each eligible product:
1. Log in / Create an AP Account on our website. If you bought your product from an Audemars Piguet boutique or an AP House, we invite you to use the email address provided at the time of the purchase – your product should automatically appear in your account.
2. Register your product. If your product does not appear in your AP Account, you can register it online.
3. Open your product details and click on the “Activate AP Coverage Service” link to complete the form.
4. Audemars Piguet will review your request and get back to you to confirm the activation of your product's AP Coverage Service.
Audemars Piguet reserves the right, at its sole discretion, to modify the prerequisites of the AP Coverage Service's activation at any time and in any manner.
The service is available for all AP watches initially acquired in 2024, 2025 and 2026 through the official Audemars Piguet network. All AP watches initially acquired in 2024, 2025 and 2026 are covered for a period of 2 years from the date of the initial purchase. It also applies to all AP Haute Joaillerie pieces initially acquired in 2026 through the official Audemars Piguet network and received by the customer in 2026.
You may still declare the burglary, robbery or damage up to 5 days after the end of the protection period as long as the service has been successfully activated within the protection period and the burglary, robbery or damage occurred during said period.
We invite you to visit your AP account to check the validity end date of your product's AP Coverage Service.
Products eligible for AP Coverage, and for which AP Coverage has been correctly activated, will be refunded or replaced at Audemars Piguet’s discretion, exclusively up to CHF 500,000 (five hundred thousand Swiss francs), regardless of the products' value(1).
(1) “Value” refers to the actual price paid at the time of the original purchase.
Provided that the AP Coverage Service has been successfully activated and is still valid, in the case of damage you can deliver your damaged watch to an Audemars Piguet boutique or AP House worldwide to request a maintenance service – excluding the points of sale listed below (1) – and your AP Haute Joaillerie piece to the boutique where it was purchased.
You will be invited to fill in a repair request explaining the circumstances of the damage and the date of occurrence.
Our Customer Services will examine your product. If your product is:
- repairable, Audemars Piguet will assume the costs of repair;
- not repairable, Audemars Piguet may offer, at its sole discretion, either a refund or, subject to immediate availability of stock, a replacement of your product (2). In both cases, you will be asked to assign your ownership rights of the irreparable product to Audemars Piguet.
The decision to repair, refund or replace shall be at the sole discretion of Audemars Piguet.
(1) It will not be possible to return the product to the following boutiques: Monterrey, Buenos Aires, Santiago de Chile, Mexico City, St. Barths, Chicago, Istanbul, Bodrum, Monaco, Athens, Taormina, Mykonos, Osaka, Doha, Kuwait, Riyadh, Amman, Mumbai, New Dehli, Ho Chi Minh.
If you are concerned by the above information, we invite you to contact us at the email addresses indicated below.
(2) If the initial purchase was made at one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the actual price paid at the time of the initial purchase. If the initial purchase was made at one of our official retailers' boutiques, the refunded price will be the non-binding recommended retail price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended retail price in local currency, the price applied will be the non-binding recommended retail price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
Provided that the AP Coverage Service has been successfully activated and is still valid, you can contact us at the email address coverageservice@audemarspiguet.com providing all of the following information in a legible format:
- an authentic police report, duly dated, signed and stamped, which must include the case and movement numbers of the stolen watch or the serial number of the stolen AP Haute Joaillerie piece as well as the details of the burglary or robbery. Online police reports are not accepted. Only formal reports issued by the nearest police station to the place where the burglary or robbery occurred will be accepted. Likewise, amended or reissued police reports will not be accepted;
- your full contact details (first and last name, address, nationality, date of birth, email address, phone number).
Audemars Piguet will examine the case and may offer, at its sole discretion, either a refund or, subject to immediate availability of stock, a replacement of your product (1). In both cases, you will be asked to assign your ownership rights of the stolen product to Audemars Piguet.
(1) If the initial purchase was made at one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the actual price paid at the time of the initial purchase. If the initial purchase was made at one of our official retailers' boutiques, the refunded price will be the non-binding recommended retail price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended retail price in local currency, the price applied will be the non-binding recommended retail price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
No. The AP Coverage Service is a complimentary service offered by Audemars Piguet and is subject to predefined conditions. It is at Audemars Piguet’s sole discretion to decide whether to grant the service and under which conditions.
The AP International Sales Warranty warrants new Audemars Piguet products against any manufacturing defects for a period of 2 years from the date of the initial purchase (for watches only, this warranty is automatically extended to 5 years if the watch was initially purchased within our internal distribution network). This warranty finds its basis in the law and covers manufacturing defects.
By contrast, the AP Coverage Service is a complimentary service offered under certain conditions by Audemars Piguet which protects from the risks of burglary or robbery as well as functional damage.
Damage already covered by the AP International Sales Warranty is excluded from the AP Coverage Service.
Please refer to the Audemars Piguet International Sales Warranty for more information.
The AP Coverage Service is not an insurance policy. It is a discretionary service offered by Audemars Piguet free of charge. Therefore, no premium or deductible is payable by end-customers.
Our AP Coverage Service goes beyond the coverage offered by all-risk insurance policies on the market. Moreover, a service of this extent is difficult, if not impossible, to obtain in certain countries under similar conditions from insurance providers.
The AP Coverage Service may be granted by means of facilitated procedures, via an accelerated announcement and processing procedure and dedicated contact persons. In addition, the qualifying conditions are simplified.
When you declare an Audemars Piguet product as stolen it will be recorded as such in our files, which will allow Audemars Piguet to identify it in the event of a return to our network.
The service is valid worldwide; either at home or when you travel.
Yes. The AP Coverage Service must be activated separately for each of your products eligible for the service.
As the AP Coverage Service is nominative, the service must be activated again by the new owner in the case of a change of ownership, if the product is eligible.
For any questions related to the service, you can send an email to one of the following email addresses, depending on your location:
- Europe and Middle East:
coverageservice.europe@audemarspiguet.com
- North and South Americas:
coverageservice.americas@audemarspiguet.com
- Asia:
coverageservice.asia@audemarspiguet.com
- Japan:
The personal data you provide at the time that you activate the AP Coverage Service or when you inform Audemars Piguet of the occurrence of functional damage or a burglary or robbery, including the copy of your ID document when requested, will be processed for the purpose of the provision of the service. The copy of your ID document will be deleted once your identity has been checked. Any other data you may be required to share with us in case of provision of the service, such as the criminal report, will be kept for 10 years subject to the applicable legislation.
Please refer to the Audemars Piguet Privacy Notice for more information on your rights, the sharing and the storage of your personal data.
Create an AP account
Register your products in your AP account to be able to access all our services from a single point. In a few clicks, you can extend your International Sales Warranty or activate your AP Coverage Service for eligible products, explore user manuals and technical details, or request a service with complimentary pick-up in some countries.