Each watch marks the beginning of a relationship dedicated to exclusive, personalised services.
Check your watch's chronometric performance, functions as well as state of water-resistance and magnetisation every year. This complimentary check-up in our boutiques is however not warrantied.
Partial and water
The dissassembly and cleaning of the case, the checking of the movement and the replacement of damaged components is necessary to ensure the watch's water resistance. If your watch is equipped with a quartz movement, we will replace the battery as well. This service carries a warranty limited to the replaced components.
When your watch no longer functions correctly, our team takes your timepiece through a secure and precise 10-step protocol. This service comes with a 2-year warranty.
To preserve your watch's aesthetics and original shape, you can request your case and bracelet to be polished when a complete maintenance service is needed.
All functional case and bracelet parts showing signs of wear are systematically replaced. The case and the bracelet are polished with extreme care to respect the original design. For instance a Royal Oak case and bracelet have 24 bevel edges, 27 surfaces with different finishing (polishing, sandblasting, satin brushing, ...) and 16 screw heads. We recommend no more than three to five aesthetic refreshings during the life cycle of your watch.
Strap and Buckle
We offer a large variety of handcrafted straps most of which are hand-stitched. Specific skills are required to proceed whith a strap change and our boutiques are offering the fitting as a complimentary service. On some models, self-interchangeable straps and buckles are available and can be purchased as accessory.
You can request 2 different official documents regarding your watch by filling the following form.
Extract from the archives
Each watch we produce is recorded by its unique case and movement numbers. This document certifies that these numbers appear in our records, but does not warranty the authenticity of the watch.
Certificate of Authenticity
The Certificate of Authenticity certifies that the watch, its materials and components are authentic. This document contains all identifying characteristics pertaining to the watch as well as current pictures. In order to emit this document, it will be necessary for our experts in Le Brassus to carefully examine the watch.
You can benefit from a complimentary pick-up service for your watch, available in some countries.
Inside the Restoration Atelier, the fundamental gestures and tools have remained the same for the past century.
An inventory of vintage parts is kept safe, providing watchmakers with the inspiration and specifications needed to restore some of the most complicated watches. Age-old techniques are also combined with modern technologies to ease the restoration of a watch. The most exceptional timepieces restored are accompanied by an individual booklet describing the work performed.
Fill in the following form to request a service or an official document. In some countries, you can benefit from a complimentary pick-up service for your watch.
We also invite you to create an account to check your watches in, extend your International Sales Warranty for eligible watches and request a service or document in a few clicks.