Each watch marks the beginning of a relationship dedicated to exclusive, personalised services.

Check your watch's chronometric performance, functions as well as state of water-resistance and magnetisation every year. This complimentary check-up in our boutiques is however not warrantied.

Someone winding a Royal Oak watch.

The dissassembly and cleaning of the case, the checking of the movement and the replacement of damaged components is necessary to ensure the watch's water resistance. If your watch is equipped with a quartz movement, we will replace the battery as well. This service carries a warranty limited to the replaced components.

A watch water resistance testing machine

To preserve your watch's aesthetics and original shape, you can request your case and bracelet to be polished when a complete maintenance service is needed.

All functional case and bracelet parts showing signs of wear are systematically replaced. The case and the bracelet are polished with extreme care to respect the original design. For instance a Royal Oak case and bracelet have 24 bevel edges, 27 surfaces with different finishing (polishing, sandblasting, satin brushing, ...) and 16 screw heads. We recommend no more than three to five aesthetic refreshings during the life cycle of your watch.

A watch case being polished by a watchmaker.
A watchmaker working on a workshop.

Fill in the following form to request a service or an official document. In some countries, you can benefit from a complimentary pick-up service for your watch. 

We also invite you to create an account to check your watches in, extend your International Sales Warranty for eligible watches and request a service or document in a few clicks.

A Royal Oak Selfwinding watch being assembled by a watchmaker.