适当的保养和定期维修有助于保持腕表的正常性能。如欲了解我们的保养秘诀，请点击此处：
常见问题
当您希望购入或是保养一只爱彼表时，可能会产生一些疑问。以下是一些常见问题。
爱彼服务
可以，您的腕表具有防水性能，但请避免超过腕表技术规格所标示的水深范围内佩戴入水。入水前，请务必检查表冠和按钮是否已完全拧紧。
我们建议您每年至少检查一次腕表的防水性能。所有爱彼精品店均免费提供这项检查，但不包含在保修范围内。
我们建议您将腕表送到附近的爱彼专精品店、维修中心或授权零售商处。根据所需的保养服务，腕表将被送到适当的维修或授权售后机构。
爱彼在全球范围内拥有一支技术精湛的制表师队伍，以就近提供维修服务并保证始终如一的专业水准。所有获得爱彼认证的制表师和抛光师均要持续接受培训并定期通过专业技能审核。他们承诺只会使用正品组件。每只腕表均可通过表壳编号与机芯编号追溯其维修历史。我们的授权服务中心均设有 "爱彼-授权服务中心 "标牌，牌上附有AP验证贴标和日期。
您应该定期检查腕表的防水性能，如果您经常游泳，则更需要这么做。此外，一旦您发现腕表的精确度或基本运行功能有所降低，就应该进行维修。 如欲了解更多维修信息，请点击此处：
维修时间长短取决于腕表的机芯、状态和所需的维修操作。 我们将在收到维修方案后与您确认交付期限。
一枚爱彼核心系列腕表可在5周内完成全面维修。保修期内的腕表将在3周内得到优先处理。爱彼精品店的技术顾问可以为过去25年内生产的大多数机械表款进行现场评估。
维修效果以及所更换的零件均享有2年的保修服务。欲知更多信息，请您阅读客户服务一般条款和条件。
如欲了解更多维修价格信息，请您联系爱彼专卖店、服务中心或授权零售商。
我们建议您将您的时计送到爱彼精品店、服务中心或授权零售商处。这件时计将会通过安全的快递服务运送至布拉苏斯的爱彼修复工坊，以便接受详细评估。
您可以将您的石英腕表带到任何一家爱彼精品店、服务中心或授权零售商处。我们始终建议您在更换电池时进行防水性能检修。如有需要，我们将建议您进行全面维修。欲知更多信息，请您阅读客户服务一般条款和条件。
如果您的腕表走时过快，可能是因为接触了磁场。如有需要，您可在爱彼精品店、服务中心或授权零售商处进行简单的消磁处理。否则您的腕表将需要全面维修。
爱彼不会销售Royal Pop系列腕表。该系列腕表将仅通过精选的斯沃琪（Swatch）门店独家发售。
因为这些腕表由斯沃琪负责生产、分销及售后服务。关于维修、更换、回收及售后服务的问题，请直接联系斯沃琪。
因此，Royal Pop系列腕表不享受任何爱彼服务，包括爱彼保修、AP Coverage保障计划或爱彼保养服务。
爱彼全球售后保修服务
鉴定爱彼腕表
爱彼腕表只有经过我们工坊的查验才可以鉴别真伪。在上述查验后，您可以要求爱彼出具一份真品证明书。为了避免买到假冒品，我们建议您通过爱彼授权的销售网络购买。
请点击此处，查看爱彼授权销售网络列表。
只有爱彼的资深制表师才能鉴别爱彼腕表的真伪。只有瑞士布拉苏斯的爱彼制表厂才有权为爱彼腕表出具真品证明书。请您将腕表送至爱彼专卖店、服务中心或任何授权零售商处，以便将其转送至爱彼制表厂接受鉴定。
真品证明书由我们在瑞士的制表厂鉴定腕表后出具。该文件包含腕表的相关信息和实物图片。 而档案摘录（英语Extract from the Archives，法语Extrait de Registre）并不能证明腕表的真伪。它只能证明该腕表的表壳和机芯编号在爱彼的登记簿中确实有存档。请注意，只有真品证明书才能保证腕表确为真品。
我们只会为保险手续提供腕表价值。请您联系附近的爱彼精品店，以便获得此类信息。如果您的腕表属于仍在销售的系列，我们将提供当前的零售价格。如果您的腕表已经停产，我们将尽力在仍在销售的系列中寻找相似表款并提供其价格。 如果您的腕表生产于25年前以上或是限量版表款，我们将无法给出任何参考价格。建议您联系可靠的拍卖行为腕表估价。
爱彼表带与配件
请您联系附近的爱彼精品店、服务中心或授权零售商，以购买新表带并将其装配在您的腕表上。
AP COVERAGE SERVICE
The AP Coverage Service is a 2-year complimentary worldwide service offered under certain conditions by Audemars Piguet to end-customers.
It is available for all Audemars Piguet watches initially acquired in 2024, 2025 and 2026, through the official Audemars Piguet network. It also applies to all AP Haute Joaillerie pieces initially acquired in 2026 through the official Audemars Piguet network and received by the customer in 2026, for a period of 2 years.
It protects AP products from the risk of burglary and robbery as well as functional damage, due to external factors occurring suddenly and unexpectedly, by offering the possibility, free of charge, to repair, refund or replace the product, at the sole discretion of Audemars Piguet.
The following cases are excluded from the AP Coverage Service:
Loss, simple theft (only burglary and robbery will be considered), normal wear and tear, aesthetic damage, damage resulting from air humidity or temperature influences, damage already covered by the AP International Sales Warranty, products that have undergone third-party intervention or third-party modification, damage to a strap, voluntary damage, damage when the product is in the possession of a third party, damage in connection with war and rebellion, confiscation by authorities, damage in relation to earthquakes, nuclear incidents, radioactivity, chemical and biological weapons, damage in relation to cyber incidents, theft committed by persons living in the same household and fraud.
The granting of the AP Coverage Service by Audemars Piguet is neither automatic nor unconditional. Prior to the occurrence of the burglary, robbery or damage, you must have activated the service in your name, for each eligible product:
1. Log in / Create an AP Account on our website. If you bought your product from an Audemars Piguet boutique or an AP House, we invite you to use the email address provided at the time of the purchase – your product should automatically appear in your account.
2. Register your product. If your product does not appear in your AP Account, you can register it online.
3. Open your product details and click on the “Activate AP Coverage Service” link to complete the form.
4. Audemars Piguet will review your request and get back to you to confirm the activation of your product's AP Coverage Service.
Audemars Piguet reserves the right, at its sole discretion, to modify the prerequisites of the AP Coverage Service's activation at any time and in any manner.
The service is available for all AP watches initially acquired in 2024, 2025 and 2026 through the official Audemars Piguet network. All AP watches initially acquired in 2024, 2025 and 2026 are covered for a period of 2 years from the date of the initial purchase. It also applies to all AP Haute Joaillerie pieces initially acquired in 2026 through the official Audemars Piguet network and received by the customer in 2026.
You may still declare the burglary, robbery or damage up to 5 days after the end of the protection period as long as the service has been successfully activated within the protection period and the burglary, robbery or damage occurred during said period.
We invite you to visit your AP account to check the validity end date of your product's AP Coverage Service.
Products eligible for AP Coverage, and for which AP Coverage has been correctly activated, will be refunded or replaced at Audemars Piguet’s discretion, exclusively up to CHF 500,000 (five hundred thousand Swiss francs), regardless of the products' value(1).
(1) “Value” refers to the actual price paid at the time of the original purchase.
Provided that the AP Coverage Service has been successfully activated and is still valid, in the case of damage you can deliver your damaged watch to an Audemars Piguet boutique or AP House worldwide to request a maintenance service – excluding the points of sale listed below (1) – and your AP Haute Joaillerie piece to the boutique where it was purchased.
You will be invited to fill in a repair request explaining the circumstances of the damage and the date of occurrence.
Our Customer Services will examine your product. If your product is:
- repairable, Audemars Piguet will assume the costs of repair;
- not repairable, Audemars Piguet may offer, at its sole discretion, either a refund or, subject to immediate availability of stock, a replacement of your product (2). In both cases, you will be asked to assign your ownership rights of the irreparable product to Audemars Piguet.
The decision to repair, refund or replace shall be at the sole discretion of Audemars Piguet.
(1) It will not be possible to return the product to the following boutiques: Monterrey, Buenos Aires, Santiago de Chile, Mexico City, St. Barths, Chicago, Istanbul, Bodrum, Monaco, Athens, Taormina, Mykonos, Osaka, Doha, Kuwait, Riyadh, Amman, Mumbai, New Dehli, Ho Chi Minh.
If you are concerned by the above information, we invite you to contact us at the email addresses indicated below.
(2) If the initial purchase was made at one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the actual price paid at the time of the initial purchase. If the initial purchase was made at one of our official retailers' boutiques, the refunded price will be the non-binding recommended retail price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended retail price in local currency, the price applied will be the non-binding recommended retail price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
Provided that the AP Coverage Service has been successfully activated and is still valid, you can contact us at the email address coverageservice@audemarspiguet.com providing all of the following information in a legible format:
- an authentic police report, duly dated, signed and stamped, which must include the case and movement numbers of the stolen watch or the serial number of the stolen AP Haute Joaillerie piece as well as the details of the burglary or robbery. Online police reports are not accepted. Only formal reports issued by the nearest police station to the place where the burglary or robbery occurred will be accepted. Likewise, amended or reissued police reports will not be accepted;
- your full contact details (first and last name, address, nationality, date of birth, email address, phone number).
Audemars Piguet will examine the case and may offer, at its sole discretion, either a refund or, subject to immediate availability of stock, a replacement of your product (1). In both cases, you will be asked to assign your ownership rights of the stolen product to Audemars Piguet.
(1) If the initial purchase was made at one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the actual price paid at the time of the initial purchase. If the initial purchase was made at one of our official retailers' boutiques, the refunded price will be the non-binding recommended retail price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended retail price in local currency, the price applied will be the non-binding recommended retail price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
No. The AP Coverage Service is a complimentary service offered by Audemars Piguet and is subject to predefined conditions. It is at Audemars Piguet’s sole discretion to decide whether to grant the service and under which conditions.
The AP International Sales Warranty warrants new Audemars Piguet products against any manufacturing defects for a period of 2 years from the date of the initial purchase (for watches only, this warranty is automatically extended to 5 years if the watch was initially purchased within our internal distribution network). This warranty finds its basis in the law and covers manufacturing defects.
By contrast, the AP Coverage Service is a complimentary service offered under certain conditions by Audemars Piguet which protects from the risks of burglary or robbery as well as functional damage.
Damage already covered by the AP International Sales Warranty is excluded from the AP Coverage Service.
Please refer to the Audemars Piguet International Sales Warranty for more information.
The AP Coverage Service is not an insurance policy. It is a discretionary service offered by Audemars Piguet free of charge. Therefore, no premium or deductible is payable by end-customers.
Our AP Coverage Service goes beyond the coverage offered by all-risk insurance policies on the market. Moreover, a service of this extent is difficult, if not impossible, to obtain in certain countries under similar conditions from insurance providers.
The AP Coverage Service may be granted by means of facilitated procedures, via an accelerated announcement and processing procedure and dedicated contact persons. In addition, the qualifying conditions are simplified.
When you declare an Audemars Piguet product as stolen it will be recorded as such in our files, which will allow Audemars Piguet to identify it in the event of a return to our network.
The service is valid worldwide; either at home or when you travel.
Yes. The AP Coverage Service must be activated separately for each of your products eligible for the service.
As the AP Coverage Service is nominative, the service must be activated again by the new owner in the case of a change of ownership, if the product is eligible.
For any questions related to the service, you can send an email to one of the following email addresses, depending on your location:
- Europe and Middle East:
coverageservice.europe@audemarspiguet.com
- North and South Americas:
coverageservice.americas@audemarspiguet.com
- Asia:
coverageservice.asia@audemarspiguet.com
- Japan:
The personal data you provide at the time that you activate the AP Coverage Service or when you inform Audemars Piguet of the occurrence of functional damage or a burglary or robbery, including the copy of your ID document when requested, will be processed for the purpose of the provision of the service. The copy of your ID document will be deleted once your identity has been checked. Any other data you may be required to share with us in case of provision of the service, such as the criminal report, will be kept for 10 years subject to the applicable legislation.
Please refer to the Audemars Piguet Privacy Notice for more information on your rights, the sharing and the storage of your personal data.
MASTERCLASSES - FREQUENTLY ASKED QUESTIONS
Once you have registered for a masterclass, you will receive an email from the boutique where it is taking place. The email will contain a secure payment link and details of how to pay.
Once you have registered, you will receive an email from the boutique where the masterclass is taking place with a secure payment link.
The buyer can amend or cancel their reservation up to three (3) days before the date of the masterclass indicated on the reservation confirmation and will then receive a full refund. For more detail, please refer to the General Conditions of Sale available here.
Children registered for the "Little Watchmakers" masterclass need to be accompanied by an adult during the event.
Yes, it is necessary to create an account to enroll in a masterclass.
Yes, the masterclasses are open to anyone aged 16 and over. The "Little Watchmakers" masterclass is an exception, however, as it is aimed at children aged 8 to 12 who are accompanied by an adult.
No. Anyone who wishes to attend a masterclass must register. ONLY THE PEOPLE NAMED ON THE RESERVATION MAY ATTEND.
YOU MAY CANCEL YOUR REGISTRATION IN ACCORDANCE WITH THE TERMS SET OUT IN CLAUSE 5 OF OUR GENERAL CONDITIONS OF SALE (CANCELLATION POLICY). Please refer to our general terms and conditions for more information.
Unfortunately, we are unable to welcome wheelchairs users to our masterclasses at this time due to practical reasons.
Yes, you are allowed to take pictures during a masterclass.
No, anyone who wishes to attend a masterclass must register on our website beforehand. You can enroll up to three (3) months before the date of the masterclass via this link.
You can register for one of our masterclasses on our website, using this link.
Please feel free to contact our team by calling +41 642 39 00 or by filling in the contact form.
Click here for more information on personal data protection.
No, the rate is the same for all participants.
The languages available depend on the location of the masterclass. Further details can be found on the page dedicated to each masterclass venue.
In the unlikely event that the organisor has to cancel the masterclass, the fee will be fully refunded. The refund will be credited to the same debit/credit card or bank account used for the initial purchase. No other compensation will be offered. For more information, please refer to the General Conditions of Sale available here.
Masterclasses are non-smoking areas and pets are not permitted. Eating and drinking is also strictly forbidden in the space reserved for the masterclass.
We recommend arriving 10 minutes before the start of the masterclass.