妥善呵護您的愛錶並提供腕錶定期的保養維修有助於腕錶長期精準可靠地運轉。您可以在此處查看愛彼錶的保養秘訣。
常見問題
當您想要擁有一枚愛彼腕錶或進行維修時，心中或許會浮現一些疑問。以下是一些較常見的問題查詢。
愛彼的服務
如果您的腕錶具有防水功能，您就可以戴著它游泳。戴著錶浸入水中之前，請先確認符合技術規格中標示的防水深度，並務必檢查錶冠和計時按鈕已完全旋入擰緊。
我們建議您每年定期為腕錶進行防水性能檢測。在我們所有的愛彼專賣店進行此項檢測皆為免費服務且不在保固範圍內。
如果是非防水腕錶或配有皮革錶帶的腕錶則應避免接觸到水。
愛彼建立了一個由專業製錶師組成的全球售後服務網，以提供完善的當地服務並確保一致的專業水準。所有經愛彼認證的製錶師和拋光師都必須接受持續培訓，且必須獲得定期的技能認證。他們保證僅使用原廠製造的零件與組件。每一枚腕錶均用錶殼和機芯序號進行驗證，以追溯所有進行過的售後服務。經愛彼正式授權的維修服務中心會張貼「愛彼錶–授權服務中心」（Audemars Piguet – Authorized Service Center）的告示，上面會蓋有日期的愛彼認證印戳。
維修時間取決於機芯款型、腕錶狀態，以及需執行的維修工序。收到服務申請後將確認維修時間及交貨期限。
愛彼核心系列錶款的全面保養維修服務可於五週內完成。尚在保固期限內的腕錶可優先於三週內完成。愛彼專賣店的技術顧問可以針對品牌近25年來生產的絕大部分機械腕錶，為您進行即時報價。
所有維修成果和更換過的新組件皆享有為期兩年的保固服務。欲獲得相關詳細資訊，請參閱《客戶服務一般條款及細則》。
欲瞭解更多有關維修服務價格，請洽詢愛彼專賣店、維修服務中心或授權零售商。
請將您的時計送至愛彼專賣店、維修服務中心或授權零售商。我們隨後會通過安全快遞將時計送到位於布拉蘇絲的愛彼修復工坊以進行詳細的估價。
您可將石英錶送到任何一家愛彼專賣店、服務中心或授權零售商。我們一向會建議在更換電池時一併完成腕錶的防水性能檢修。如有必要，也會建議您讓腕錶進行一次全面的保養維修服務。欲獲得相關詳細資訊，請參閱《客戶服務一般條款及細則》。
如果您的腕錶走時加快，很有可能是因為它曾曝露於磁場中。如有必要，可在愛彼專賣店、服務中心或授權零售商處進行簡單的消磁處理。否則，您的腕錶可能需要進行一次全面的保養維修服務。
愛彼不參與販售Royal Pop系列腕錶。該系列腕錶將僅透過精選的Swatch門市獨家販售。
有關維修、更換、回收及售後服務的疑問，請向斯沃琪（Swatch）洽詢，因該系列腕錶由斯沃琪負責生產、分銷及提供服務。
Royal Pop系列腕錶不適用任何愛彼服務，包括愛彼保固、AP Coverage保障計劃及愛彼保養服務。
愛彼錶的國際售後保固服務
愛彼針對製造上的缺陷，為您的時計提供為期兩年的保固服務，從發票上所標示的購買日期起開始生效。 您也可以將原本提供的兩年保固期限再延長三年，以享有共五年的保固期。這項延長規定適用於在2017年1月1日之後向愛彼授權經銷網購買、可享受國際售後保固服務的愛彼腕錶。
愛彼錶提供製造缺陷上的保固服務。欲瞭解有關我們售後保固的有效性、條件和排除條款的更多資訊，請查看我們的國際售後保固服務。
腕錶保固證書僅在愛彼授權銷售點購買腕錶時出具一次。欲知更多詳情，請聯繫當初購買該腕錶的銷售點。
愛彼錶真品驗證
愛彼錶的驗證惟有經過愛彼工坊鑑定才能確認其真偽。申請這類的鑑定時也可以要求提供真品證書。為了避免買到贓物或仿冒品，我們極力建議您向愛彼授權的零售商購買愛彼錶。
欲查詢所有可銷售愛彼錶的零售商名錄，請點擊此處。
要確保您的時計為愛彼製造之真品，必須經過愛彼培訓之專業製錶師的鑑定。而且只有位於瑞士布拉蘇絲的愛彼錶廠有權為腕錶開具真品證書。請將您的腕錶送至一家愛彼專賣店、維修服務中心或授權零售商處，他們會把您的腕錶轉送到我們的錶廠進行鑑定。
腕錶經過我們瑞士錶廠鑑定後便可由錶廠簽發真品證書。本文件詳載腕錶的有關資訊和實際圖片。 典藏檔案摘錄文件不能作為腕錶的真品證書，僅能證明其錶殼和機芯序號確實出現在我們的檔案記錄中。請注意，惟有真品證書才能保證腕錶為真品。
我們只應保險所需才提供腕錶價值的訊息。請洽詢您附近的愛彼專賣店，該處工作人員將協助您獲取相關資訊。如果您的腕錶仍屬於銷售中的產品系列：我們會提供您該腕錶的現行售價。假如您的腕錶不再屬於銷售中的產品系列：我們會盡力在系列產品中找到相似錶款，並將相似款的現行售價提供給您參考。如果您的時計錶齡超過25年，或屬於限量版錶款：我們便無法提供任何參考價。我們建議您聯繫信譽可靠的拍賣公司來為您的腕錶進行評估。
愛彼的錶帶和配件
歡迎您聯繫或蒞臨附近的愛彼專賣店、服務中心或授權零售商店購買新錶帶，並將錶帶/錶鍊裝配在您的腕錶上。
AP COVERAGE SERVICE
The AP Coverage Service is a 2-year complimentary worldwide service offered under certain conditions by Audemars Piguet to end-customers.
It is available for all Audemars Piguet watches initially acquired in 2024, 2025 and 2026, through the official Audemars Piguet network. It also applies to all AP Haute Joaillerie pieces initially acquired in 2026 through the official Audemars Piguet network and received by the customer in 2026, for a period of 2 years.
It protects AP products from the risk of burglary and robbery as well as functional damage, due to external factors occurring suddenly and unexpectedly, by offering the possibility, free of charge, to repair, refund or replace the product, at the sole discretion of Audemars Piguet.
The following cases are excluded from the AP Coverage Service:
Loss, simple theft (only burglary and robbery will be considered), normal wear and tear, aesthetic damage, damage resulting from air humidity or temperature influences, damage already covered by the AP International Sales Warranty, products that have undergone third-party intervention or third-party modification, damage to a strap, voluntary damage, damage when the product is in the possession of a third party, damage in connection with war and rebellion, confiscation by authorities, damage in relation to earthquakes, nuclear incidents, radioactivity, chemical and biological weapons, damage in relation to cyber incidents, theft committed by persons living in the same household and fraud.
The granting of the AP Coverage Service by Audemars Piguet is neither automatic nor unconditional. Prior to the occurrence of the burglary, robbery or damage, you must have activated the service in your name, for each eligible product:
1. Log in / Create an AP Account on our website. If you bought your product from an Audemars Piguet boutique or an AP House, we invite you to use the email address provided at the time of the purchase – your product should automatically appear in your account.
2. Register your product. If your product does not appear in your AP Account, you can register it online.
3. Open your product details and click on the “Activate AP Coverage Service” link to complete the form.
4. Audemars Piguet will review your request and get back to you to confirm the activation of your product's AP Coverage Service.
Audemars Piguet reserves the right, at its sole discretion, to modify the prerequisites of the AP Coverage Service's activation at any time and in any manner.
The service is available for all AP watches initially acquired in 2024, 2025 and 2026 through the official Audemars Piguet network. All AP watches initially acquired in 2024, 2025 and 2026 are covered for a period of 2 years from the date of the initial purchase. It also applies to all AP Haute Joaillerie pieces initially acquired in 2026 through the official Audemars Piguet network and received by the customer in 2026.
You may still declare the burglary, robbery or damage up to 5 days after the end of the protection period as long as the service has been successfully activated within the protection period and the burglary, robbery or damage occurred during said period.
We invite you to visit your AP account to check the validity end date of your product's AP Coverage Service.
Products eligible for AP Coverage, and for which AP Coverage has been correctly activated, will be refunded or replaced at Audemars Piguet’s discretion, exclusively up to CHF 500,000 (five hundred thousand Swiss francs), regardless of the products' value(1).
(1) “Value” refers to the actual price paid at the time of the original purchase.
Provided that the AP Coverage Service has been successfully activated and is still valid, in the case of damage you can deliver your damaged watch to an Audemars Piguet boutique or AP House worldwide to request a maintenance service – excluding the points of sale listed below (1) – and your AP Haute Joaillerie piece to the boutique where it was purchased.
You will be invited to fill in a repair request explaining the circumstances of the damage and the date of occurrence.
Our Customer Services will examine your product. If your product is:
- repairable, Audemars Piguet will assume the costs of repair;
- not repairable, Audemars Piguet may offer, at its sole discretion, either a refund or, subject to immediate availability of stock, a replacement of your product (2). In both cases, you will be asked to assign your ownership rights of the irreparable product to Audemars Piguet.
The decision to repair, refund or replace shall be at the sole discretion of Audemars Piguet.
(1) It will not be possible to return the product to the following boutiques: Monterrey, Buenos Aires, Santiago de Chile, Mexico City, St. Barths, Chicago, Istanbul, Bodrum, Monaco, Athens, Taormina, Mykonos, Osaka, Doha, Kuwait, Riyadh, Amman, Mumbai, New Dehli, Ho Chi Minh.
If you are concerned by the above information, we invite you to contact us at the email addresses indicated below.
(2) If the initial purchase was made at one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the actual price paid at the time of the initial purchase. If the initial purchase was made at one of our official retailers' boutiques, the refunded price will be the non-binding recommended retail price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended retail price in local currency, the price applied will be the non-binding recommended retail price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
Provided that the AP Coverage Service has been successfully activated and is still valid, you can contact us at the email address coverageservice@audemarspiguet.com providing all of the following information in a legible format:
- an authentic police report, duly dated, signed and stamped, which must include the case and movement numbers of the stolen watch or the serial number of the stolen AP Haute Joaillerie piece as well as the details of the burglary or robbery. Online police reports are not accepted. Only formal reports issued by the nearest police station to the place where the burglary or robbery occurred will be accepted. Likewise, amended or reissued police reports will not be accepted;
- your full contact details (first and last name, address, nationality, date of birth, email address, phone number).
Audemars Piguet will examine the case and may offer, at its sole discretion, either a refund or, subject to immediate availability of stock, a replacement of your product (1). In both cases, you will be asked to assign your ownership rights of the stolen product to Audemars Piguet.
(1) If the initial purchase was made at one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the actual price paid at the time of the initial purchase. If the initial purchase was made at one of our official retailers' boutiques, the refunded price will be the non-binding recommended retail price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended retail price in local currency, the price applied will be the non-binding recommended retail price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
No. The AP Coverage Service is a complimentary service offered by Audemars Piguet and is subject to predefined conditions. It is at Audemars Piguet’s sole discretion to decide whether to grant the service and under which conditions.
The AP International Sales Warranty warrants new Audemars Piguet products against any manufacturing defects for a period of 2 years from the date of the initial purchase (for watches only, this warranty is automatically extended to 5 years if the watch was initially purchased within our internal distribution network). This warranty finds its basis in the law and covers manufacturing defects.
By contrast, the AP Coverage Service is a complimentary service offered under certain conditions by Audemars Piguet which protects from the risks of burglary or robbery as well as functional damage.
Damage already covered by the AP International Sales Warranty is excluded from the AP Coverage Service.
Please refer to the Audemars Piguet International Sales Warranty for more information.
The AP Coverage Service is not an insurance policy. It is a discretionary service offered by Audemars Piguet free of charge. Therefore, no premium or deductible is payable by end-customers.
Our AP Coverage Service goes beyond the coverage offered by all-risk insurance policies on the market. Moreover, a service of this extent is difficult, if not impossible, to obtain in certain countries under similar conditions from insurance providers.
The AP Coverage Service may be granted by means of facilitated procedures, via an accelerated announcement and processing procedure and dedicated contact persons. In addition, the qualifying conditions are simplified.
When you declare an Audemars Piguet product as stolen it will be recorded as such in our files, which will allow Audemars Piguet to identify it in the event of a return to our network.
The service is valid worldwide; either at home or when you travel.
Yes. The AP Coverage Service must be activated separately for each of your products eligible for the service.
As the AP Coverage Service is nominative, the service must be activated again by the new owner in the case of a change of ownership, if the product is eligible.
For any questions related to the service, you can send an email to one of the following email addresses, depending on your location:
- Europe and Middle East:
coverageservice.europe@audemarspiguet.com
- North and South Americas:
coverageservice.americas@audemarspiguet.com
- Asia:
coverageservice.asia@audemarspiguet.com
- Japan:
The personal data you provide at the time that you activate the AP Coverage Service or when you inform Audemars Piguet of the occurrence of functional damage or a burglary or robbery, including the copy of your ID document when requested, will be processed for the purpose of the provision of the service. The copy of your ID document will be deleted once your identity has been checked. Any other data you may be required to share with us in case of provision of the service, such as the criminal report, will be kept for 10 years subject to the applicable legislation.
Please refer to the Audemars Piguet Privacy Notice for more information on your rights, the sharing and the storage of your personal data.
關於詐騙
詐騙是一種網路犯罪手法。攻擊者冒充值得信賴的實體，如愛彼，利用詐騙電郵、電話或訊息，誘騙個人提供敏感資料、向非法帳戶轉賬或參與欺詐活動。
謹慎對待以下情況：
- 收到自稱愛彼的聯絡人之訊息，且訊息內容不同尋常或出乎意料。
- 對方要求您提供個人、財務或登入資料。
- 對方要求您立即付款或緊急處理其他事情。
- 收到含有可疑連結或附件的電子郵件。
- 仔細檢查寄件者的電郵地址，詐騙者的電郵地址通常與官方電郵地址略有不同。
- 留意語法錯誤或語氣不一致的情況。
- 聯絡您的專屬愛彼代表，或透過愛彼網站上列載的官方聯絡資料找到我們。
- 轉發訊息至我們的顧客服務中心
- 不要點選任何連結或打開附件。
- 不要提供任何個人或財務資料。
- 直接透過愛彼官方管道聯絡我們，核實要求。
- 轉發訊息至我們的顧客服務中心
不會。愛彼絕不會透過電郵、電話、簡訊，詢問您的機密資料、密碼，或要求您付款。如果您收到類似要求，這可能是詐騙行為。
- 立即停止聯絡寄件者。
- 如果您已提供個人或財務資料，請聯絡您的銀行及有關機構。
- 聯絡愛彼顧客支援團隊，我們將提供進一步指引。
- 轉發訊息至我們的顧客服務中心
如果您收到自稱愛彼的聯絡人之可疑訊息，請透過愛彼網站上列載的官方電話號碼或電郵地址，直接聯絡我們。您的專屬聯絡人及愛彼顧客支援團隊將隨時為您提供協助。您的安全是我們的首要考量。感謝您保持警惕，協助我們維護安全且值得信賴的社群。
MASTERCLASSES - FREQUENTLY ASKED QUESTIONS
Once you have registered for a masterclass, you will receive an email from the boutique where it is taking place. The email will contain a secure payment link and details of how to pay.
Once you have registered, you will receive an email from the boutique where the masterclass is taking place with a secure payment link.
The buyer can amend or cancel their reservation up to three (3) days before the date of the masterclass indicated on the reservation confirmation and will then receive a full refund. For more detail, please refer to the General Conditions of Sale available here.
Children registered for the "Little Watchmakers" masterclass need to be accompanied by an adult during the event.
Yes, it is necessary to create an account to enroll in a masterclass.
Yes, the masterclasses are open to anyone aged 16 and over. The "Little Watchmakers" masterclass is an exception, however, as it is aimed at children aged 8 to 12 who are accompanied by an adult.
No. Anyone who wishes to attend a masterclass must register. ONLY THE PEOPLE NAMED ON THE RESERVATION MAY ATTEND.
YOU MAY CANCEL YOUR REGISTRATION IN ACCORDANCE WITH THE TERMS SET OUT IN CLAUSE 5 OF OUR GENERAL CONDITIONS OF SALE (CANCELLATION POLICY). Please refer to our general terms and conditions for more information.
Unfortunately, we are unable to welcome wheelchairs users to our masterclasses at this time due to practical reasons.
Yes, you are allowed to take pictures during a masterclass.
No, anyone who wishes to attend a masterclass must register on our website beforehand. You can enroll up to three (3) months before the date of the masterclass via this link.
You can register for one of our masterclasses on our website, using this link.
Please feel free to contact our team by calling +41 642 39 00 or by filling in the contact form.
Click here for more information on personal data protection.
No, the rate is the same for all participants.
The languages available depend on the location of the masterclass. Further details can be found on the page dedicated to each masterclass venue.
In the unlikely event that the organisor has to cancel the masterclass, the fee will be fully refunded. The refund will be credited to the same debit/credit card or bank account used for the initial purchase. No other compensation will be offered. For more information, please refer to the General Conditions of Sale available here.
Masterclasses are non-smoking areas and pets are not permitted. Eating and drinking is also strictly forbidden in the space reserved for the masterclass.
We recommend arriving 10 minutes before the start of the masterclass.