Taking proper care of your watch and providing it with regular maintenance will help keep it working reliably. You can view our care tips here:
Frequently Asked Questions
When you consider owning or caring for an Audemars Piguet watch, several questions may spring to mind. Below are some of the more common inquiries.
Audemars Piguet's services
Yes, if your watch is water-resistant. Make sure to comform to the depth indicated in the technical specifications and always check that the crown and push-pieces are fully screwed down before immersing your watch in water.
We encourage you to check up your watch water-resistance at least on a yearly basis. Such check-up is complimentary in all our Audemars Piguet boutiques and not warrantied.
Avoid contact with water for non-water-resistant watches and watches fitted with leather straps.
We recommend you bring your watch to a nearby Audemars Piguet boutique, repair centre or authorised retailer. Depending on the service needed, the watch will then be sent to the right repair or authorised service facility.
Create an account to check your watches in, extend your International Sales Warranty and benefit from a complimentary pick-up to service your watch - for eligible watches & countries only.
Audemars Piguet has built a global network of skilled watchmakers that ensures local services and a consistent level of expertise. All watchmakers and polishers certified by Audemars Piguet undergo ongoing training and must obtain periodic accreditation of their technical skills. They undertake to use only genuine parts. Each watch is identified by its case and movement numbers to trace its service history. Our authorised service centres display a « Audemars Piguet – authorised service centre » plate with AP validation sticker and date.
Beside the water-resistance that should be checked periodically, even more so if you are a regular swimmer, your watch should be serviced whenever you see that the accuracy or general functioning is declining.
Learn more about our Services here:
The repair time frame depends on the calibre, the condition of the watch, and the work that needs to be performed. This lead time will be confirmed upon reception of the service proposal.
A complete maintenance service on a model of the AP core collection can be repaired in 5 weeks. Watches under warranty are prioritized in 3 weeks. The Technical Advisors at our Audemars Piguet boutiques can provide an immediate estimate for most mechanical models manufactured within the last 25 years.
The work carried out as part of the service and the replaced components are guaranteed for a period of 2 years after service. For more information, please refer to the Customer Service General Terms & Conditions.
To learn more about service prices, we invite you to contact an Audemars Piguet boutique, service centre or authorised retailer.
We invite you to drop off your timepiece to an Audemars Piguet boutique, service centre or authorised retailer. We will then send it by secured courier to our restoration workshop in Le Brassus for a detailed estimate.
You can bring your Quartz watch to any Audemars Piguet boutique, service centre or authorised retailer. We always recommend to have a water resistance service completed during a battery replacement. A complete maintenance service will be proposed if necessary. For more information, please refer to the Customer Service General Terms & Conditions.
If your watch is running fast, it may have been exposed to a magnetic field. If necessary, a simple demagnetisation process can be performed at an Audemars Piguet boutique, service centre or authorised retailer. Otherwise, your watch might need a complete maintenance service.
As the result of a shock, the oil inside the movement can disperse, the pivots run dry and clearances in the wheel train may alter, ultimately making the movement unstable and in need of a maintenance service.
Impacts could cose an exclusion of the warranty coverage. For more information, please refer to our Customer Service General Terms & Conditions.
Audemars Piguet will not sell the Royal Pop watches. The watches will be sold exclusively through selected Swatch stores.
Questions about repair, replacement, recycling, and after-sales service should be directed to Swatch, as the watches are produced, distributed, and serviced through Swatch.
Therefore, Royal Pop watches are not covered by any AP services, whether it be the AP Warranty, the AP Coverage or AP Maintenance services.
Audemars Piguet's International Sales Warranty
Your watch is guaranteed against manufacturing defects for a period of 2 years from the date of purchase shown on the invoice. You also have the possibility to extend the original 2-year warranty for another 3 years. This extension is applicable to all AP watches purchased through our authorised network starting January 1st, 2017 and subject to our International Sales Warranty.
Extend my International Sales Warranty
Our watches are garanteed against manufacturing defects. To learn more about our sales warranty validity, conditions and exclusions please review our International Sales Warranty.
The warranty card is provided only once when the watch is purchased from an official Audemars Piguet point of sale. For additional information, please contact the point of sale where the watch was purchased.
Authenticate an Audemars Piguet watch
The authenticity of an AP watch can only be confirmed after examining it in our workshops. A Certificate of Authenticity can also be requested upon such examination. To avoid purchasing a counterfeit watch, we recommend to purchase from our authorised Audemars Piguet network.
View the list of our authorised Audemars Piguet network here:
To ensure the authenticity of a watch, it will need to be inspected by an Audemars Piguet trained watchmaker. Only our Manufacture in Le Brassus, Switzerland is entitled to deliver a Certificate of Authenticity. We invite you to drop off your watch at an Audemars Piguet boutique, service centre or any authorised retailer so your watch can be sent to our Manufacture for examination.
The Certificate of Authenticity is made at our Manufacture in Switzerland after the watch is evaluated there. This document contains information about the watch and actual pictures.
The Extract from the Archives (or Extrait de Registre) does not authenticate a watch. It only certifies that the case and movement numbers appear in our records. Please note that only a Certificate of Authenticity guarantees the authenticity of the watch.
We only provide watch value for insurance purpose. We invite you to contact your nearest Audemars Piguet Boutique, where we can assist you with that information. If your watch is still part of our current collection: we can provide the current retail price. If your watch is no longer part of our current collection: we will do our best to provide the current price of a similar model in collection. If your watch is more than 25 years old or if your watch is a limited edition: we will not be able to give any indicative price. We advise you to contact reputable auction houses to assess your watch.
Audemars Piguet's straps & accessories
We invite you to contact our nearest Audemars Piguet boutique, service centre or authorised retailer to purchase a new strap and have it fitted on your watch.
AP COVERAGE SERVICE
The AP Coverage Service is a 2-year complimentary worldwide service offered under certain conditions by Audemars Piguet to end-customers.
It is available for all Audemars Piguet watches initially acquired in 2024, 2025 and 2026, through the official Audemars Piguet network. It also applies to all AP Haute Joaillerie pieces initially acquired in 2026 through the official Audemars Piguet network and received by the customer in 2026, for a period of 2 years.
It protects AP products from the risk of burglary and robbery as well as functional damage, due to external factors occurring suddenly and unexpectedly, by offering the possibility, free of charge, to repair, refund or replace the product, at the sole discretion of Audemars Piguet.
The following cases are excluded from the AP Coverage Service:
Loss, simple theft (only burglary and robbery will be considered), normal wear and tear, aesthetic damage, damage resulting from air humidity or temperature influences, damage already covered by the AP International Sales Warranty, products that have undergone third-party intervention or third-party modification, damage to a strap, voluntary damage, damage when the product is in the possession of a third party, damage in connection with war and rebellion, confiscation by authorities, damage in relation to earthquakes, nuclear incidents, radioactivity, chemical and biological weapons, damage in relation to cyber incidents, theft committed by persons living in the same household and fraud.
The granting of the AP Coverage Service by Audemars Piguet is neither automatic nor unconditional. Prior to the occurrence of the burglary, robbery or damage, you must have activated the service in your name, for each eligible product:
1. Log in / Create an AP Account on our website. If you bought your product from an Audemars Piguet boutique or an AP House, we invite you to use the email address provided at the time of the purchase – your product should automatically appear in your account.
2. Register your product. If your product does not appear in your AP Account, you can register it online.
3. Open your product details and click on the “Activate AP Coverage Service” link to complete the form.
4. Audemars Piguet will review your request and get back to you to confirm the activation of your product's AP Coverage Service.
Audemars Piguet reserves the right, at its sole discretion, to modify the prerequisites of the AP Coverage Service's activation at any time and in any manner.
The service is available for all AP watches initially acquired in 2024, 2025 and 2026 through the official Audemars Piguet network. All AP watches initially acquired in 2024, 2025 and 2026 are covered for a period of 2 years from the date of the initial purchase. It also applies to all AP Haute Joaillerie pieces initially acquired in 2026 through the official Audemars Piguet network and received by the customer in 2026.
You may still declare the burglary, robbery or damage up to 5 days after the end of the protection period as long as the service has been successfully activated within the protection period and the burglary, robbery or damage occurred during said period.
We invite you to visit your AP account to check the validity end date of your product's AP Coverage Service.
Products eligible for AP Coverage, and for which AP Coverage has been correctly activated, will be refunded or replaced at Audemars Piguet’s discretion, exclusively up to CHF 500,000 (five hundred thousand Swiss francs), regardless of the products' value(1).
(1) “Value” refers to the actual price paid at the time of the original purchase.
Provided that the AP Coverage Service has been successfully activated and is still valid, in the case of damage you can deliver your damaged watch to an Audemars Piguet boutique or AP House worldwide to request a maintenance service – excluding the points of sale listed below (1) – and your AP Haute Joaillerie piece to the boutique where it was purchased.
You will be invited to fill in a repair request explaining the circumstances of the damage and the date of occurrence.
Our Customer Services will examine your product. If your product is:
- repairable, Audemars Piguet will assume the costs of repair;
- not repairable, Audemars Piguet may offer, at its sole discretion, either a refund or, subject to immediate availability of stock, a replacement of your product (2). In both cases, you will be asked to assign your ownership rights of the irreparable product to Audemars Piguet.
The decision to repair, refund or replace shall be at the sole discretion of Audemars Piguet.
(1) It will not be possible to return the product to the following boutiques: Monterrey, Buenos Aires, Santiago de Chile, Mexico City, St. Barths, Chicago, Istanbul, Bodrum, Monaco, Athens, Taormina, Mykonos, Osaka, Doha, Kuwait, Riyadh, Amman, Mumbai, New Dehli, Ho Chi Minh.
If you are concerned by the above information, we invite you to contact us at the email addresses indicated below.
(2) If the initial purchase was made at one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the actual price paid at the time of the initial purchase. If the initial purchase was made at one of our official retailers' boutiques, the refunded price will be the non-binding recommended retail price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended retail price in local currency, the price applied will be the non-binding recommended retail price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
Provided that the AP Coverage Service has been successfully activated and is still valid, you can contact us at the email address coverageservice@audemarspiguet.com providing all of the following information in a legible format:
- an authentic police report, duly dated, signed and stamped, which must include the case and movement numbers of the stolen watch or the serial number of the stolen AP Haute Joaillerie piece as well as the details of the burglary or robbery. Online police reports are not accepted. Only formal reports issued by the nearest police station to the place where the burglary or robbery occurred will be accepted. Likewise, amended or reissued police reports will not be accepted;
- your full contact details (first and last name, address, nationality, date of birth, email address, phone number).
Audemars Piguet will examine the case and may offer, at its sole discretion, either a refund or, subject to immediate availability of stock, a replacement of your product (1). In both cases, you will be asked to assign your ownership rights of the stolen product to Audemars Piguet.
(1) If the initial purchase was made at one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the actual price paid at the time of the initial purchase. If the initial purchase was made at one of our official retailers' boutiques, the refunded price will be the non-binding recommended retail price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended retail price in local currency, the price applied will be the non-binding recommended retail price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
No. The AP Coverage Service is a complimentary service offered by Audemars Piguet and is subject to predefined conditions. It is at Audemars Piguet’s sole discretion to decide whether to grant the service and under which conditions.
The AP International Sales Warranty warrants new Audemars Piguet products against any manufacturing defects for a period of 2 years from the date of the initial purchase (for watches only, this warranty is automatically extended to 5 years if the watch was initially purchased within our internal distribution network). This warranty finds its basis in the law and covers manufacturing defects.
By contrast, the AP Coverage Service is a complimentary service offered under certain conditions by Audemars Piguet which protects from the risks of burglary or robbery as well as functional damage.
Damage already covered by the AP International Sales Warranty is excluded from the AP Coverage Service.
Please refer to the Audemars Piguet International Sales Warranty for more information.
The AP Coverage Service is not an insurance policy. It is a discretionary service offered by Audemars Piguet free of charge. Therefore, no premium or deductible is payable by end-customers.
Our AP Coverage Service goes beyond the coverage offered by all-risk insurance policies on the market. Moreover, a service of this extent is difficult, if not impossible, to obtain in certain countries under similar conditions from insurance providers.
The AP Coverage Service may be granted by means of facilitated procedures, via an accelerated announcement and processing procedure and dedicated contact persons. In addition, the qualifying conditions are simplified.
When you declare an Audemars Piguet product as stolen it will be recorded as such in our files, which will allow Audemars Piguet to identify it in the event of a return to our network.
The service is valid worldwide; either at home or when you travel.
Yes. The AP Coverage Service must be activated separately for each of your products eligible for the service.
As the AP Coverage Service is nominative, the service must be activated again by the new owner in the case of a change of ownership, if the product is eligible.
For any questions related to the service, you can send an email to one of the following email addresses, depending on your location:
- Europe and Middle East:
coverageservice.europe@audemarspiguet.com
- North and South Americas:
coverageservice.americas@audemarspiguet.com
- Asia:
coverageservice.asia@audemarspiguet.com
- Japan:
The personal data you provide at the time that you activate the AP Coverage Service or when you inform Audemars Piguet of the occurrence of functional damage or a burglary or robbery, including the copy of your ID document when requested, will be processed for the purpose of the provision of the service. The copy of your ID document will be deleted once your identity has been checked. Any other data you may be required to share with us in case of provision of the service, such as the criminal report, will be kept for 10 years subject to the applicable legislation.
Please refer to the Audemars Piguet Privacy Notice for more information on your rights, the sharing and the storage of your personal data.
About Spoofing
Spoofing is a cybercrime tactic where attackers disguise their identity to appear as a trusted entity, such as Audemars Piguet. They use fraudulent emails, phone calls, or messages to deceive individuals into sharing sensitive information, making payments to illegitimate accounts, or engaging in fraudulent activities.
Be cautious of:
- Unexpected or unusual communications claiming to be from Audemars Piguet.
- Requests for personal, financial, or login information.
- Urgent demands for payment or other immediate actions.
- Emails with suspicious links or attachments.
- Check the sender's email address carefully – spoofed emails often have slight variations from official addresses.
- Look for grammatical errors or inconsistencies in tone.
- Contact your usual Audemars Piguet representative or reach out to us via our official contact details listed on our website.
- Forward the message to our Client Care Cells
- Do not click on any links or open attachments.
- Do not provide any personal or financial information.
- Verify the request by contacting Audemars Piguet directly through our official channels.
- Forward the message to our Client Care Cells
No, Audemars Piguet will never request confidential information, passwords, or payments via email, phone, or text messages. If you receive such a request, it is likely fraudulent.
- Immediately stop any further communication with the sender.
- If you have shared personal or financial information, contact your bank and relevant authorities.
- Inform Audemars Piguet’s client support team so we can provide further guidance.
- Forward the message to our Client Care Cells
If you receive a suspicious message claiming to be from Audemars Piguet, contact us directly through our official phone number or email listed on our website. Your usual point of contact and our client support team are available to assist you. Your security is our priority, and we appreciate your vigilance in helping maintain a safe and trusted community.
MASTERCLASSES - FREQUENTLY ASKED QUESTIONS
Once you have registered for a masterclass, you will receive an email from the boutique where it is taking place. The email will contain a secure payment link and details of how to pay.
Once you have registered, you will receive an email from the boutique where the masterclass is taking place with a secure payment link.
The buyer can amend or cancel their reservation up to three (3) days before the date of the masterclass indicated on the reservation confirmation and will then receive a full refund. For more detail, please refer to the General Conditions of Sale available here.
Children registered for the "Little Watchmakers" masterclass need to be accompanied by an adult during the event.
Yes, it is necessary to create an account to enroll in a masterclass.
Yes, the masterclasses are open to anyone aged 16 and over. The "Little Watchmakers" masterclass is an exception, however, as it is aimed at children aged 8 to 12 who are accompanied by an adult.
No. Anyone who wishes to attend a masterclass must register. ONLY THE PEOPLE NAMED ON THE RESERVATION MAY ATTEND.
YOU MAY CANCEL YOUR REGISTRATION IN ACCORDANCE WITH THE TERMS SET OUT IN CLAUSE 5 OF OUR GENERAL CONDITIONS OF SALE (CANCELLATION POLICY). Please refer to our general terms and conditions for more information.
Unfortunately, we are unable to welcome wheelchairs users to our masterclasses at this time due to practical reasons.
Yes, you are allowed to take pictures during a masterclass.
No, anyone who wishes to attend a masterclass must register on our website beforehand. You can enroll up to three (3) months before the date of the masterclass via this link.
You can register for one of our masterclasses on our website, using this link.
Please feel free to contact our team by calling +41 642 39 00 or by filling in the contact form.
Click here for more information on personal data protection.
No, the rate is the same for all participants.
The languages available depend on the location of the masterclass. Further details can be found on the page dedicated to each masterclass venue.
In the unlikely event that the organisor has to cancel the masterclass, the fee will be fully refunded. The refund will be credited to the same debit/credit card or bank account used for the initial purchase. No other compensation will be offered. For more information, please refer to the General Conditions of Sale available here.
Masterclasses are non-smoking areas and pets are not permitted. Eating and drinking is also strictly forbidden in the space reserved for the masterclass.
We recommend arriving 10 minutes before the start of the masterclass.