Frequently asked questions

Audemars Piguet’s Warranty & Authenticity

01

How long is an Audemars Piguet watch guaranteed?

We guarantee your timepiece against all manufacturing and workmanship defects for a period of 2 years from the date of purchase shown on the invoice. For more detailed information, refer to the Customer Service general terms & conditions.You may benefit from an extended warranty (total of 5 years) by completing the form at https://www.audemarspiguet.com/en/warranty/registration/ before the end of the 2nd year of purchase. We recommend, however, that you proceed to a water-resistance control (free of charge) every year if your timepiece is frequently exposed to water and humid environments. If needed, a water-resistance service will then be carried out through our authorized network.

02

What does the Audemars Piguet product warranty cover?

We guarantee your watch against all manufacturing and workmanship defects for a period of two years from its date of purchase. For your warranty to be effective, the warranty cards must be completed and signed, and the purchase date recorded, by the Audemars Piguet retailer at the time of purchase (see Warranty application terms and conditions). The product warranty certificate and any extension of such warranty must be presented in support of a request for service under the sales warranty. The following are not covered by the product or service warranty: normal wear and tear, anomalies relating to a shock, abnormal use, incorrect handling, work carried out on the watch by someone other than an AP Authorized Repair Center, failure to observe the recommended water-resistant control or service.

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03

I have lost my product warranty certificate. What should I do?

The certificate of warranty is issued only once, when the watch is purchased. Nonetheless, provided the watch is sent to Audemars Piguet headquarters for authentication, we will be able to issue a certificate of authenticity.

04

How can I know whether I have bought a counterfeit watch?

The best way to avoid the risk of purchasing a counterfeit watch is, without a doubt, to buy your watch from an authorized Audemars Piguet retailer. Without seeing the timepiece, we cannot confirm for certain if it is a genuine Audemars Piguet. Today, we are faced with many counterfeit timepieces on the market. In order to protect our customers against this occurrence, we request the timepiece be examined in our workshops to confirm the authenticity.

Where to Buy

05

Why should I buy my watch from an authorized Audemars Piguet retailer?

We strongly recommend that you purchase your Audemars Piguet watch from an authorized retailer. On the one hand, you will avoid being confronted with the harsh reality of having bought a stolen or counterfeit watch, and, on the other, you will receive personalized long term service and dedication from our team.

Where to Buy

06

How can I be sure that a retailer is authorized to sell Audemars Piguet watches?

View the list of all retailers authorized to sell Audemars Piguet watches here.

Where to Buy

07

I would like to authenticate an Audemars Piguet watch. How do I do that?

Without having the opportunity to examine your timepiece we cannot confirm its authencity through pictures, case numbers, reference… To ensure the authenticity of your timepiece it will have to be inspected by an Audemars Piguet trained watchmaker. Only our Manufacture in Le Brassus Switzerland is entitled to deliver a certificate of authenticity. We invite you to drop off your timepiece at an Audemars Piguet boutique, repair center or any authorized retailer who will transfer your watch to our office in Le Brassus.

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