Frequently asked questions

Timepiece Life & Care

01

I would like some advice on caring for my watch.

Taking proper care of your watch and providing it with regular maintenance will help keep it working reliably, with precision. You can view our care tips here.

02

Can I swim with my watch?

Yes, if your watch is water-resistant. We encourage you to test its water-resistance on a yearly basis at our repair centers or boutiques. This control is complimentary. 

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03

What should I do when my watch requires service?

You should bring it into a nearby Audemars Piguet boutique, repair center or authorized retailer. We will forward it to an authorized repair center with the proper technical skills.

04

Who is allowed to perform repairs on my Audemars Piguet watch?

Audemars Piguet has built up a global network of skilled watchmakers that ensures local service and a consistent level of expertise. All watchmakers and polishers approved by Audemars Piguet undergo ongoing training and must obtain periodic certification of their technical skills. They undertake to use only original parts and components. Our authorized repair centers display the statement « Audemars Piguet – Authorized Service Center », with dated validation stamp.

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05

When do I need to service my timepiece?

The movement and the water resistance should be checked periodically.Water resistance service: Water resistance seals exposed to the environment should be replaced every two to three years depending on wear and tear. This routine water-resistance service is the only way of protecting the heart of your watch from dust and humidity.Complete maintenance service: Regardless of whether the watch has been worn, the mechanical movement can nevertheless start to lose some accuracy four to six years after its purchase date. Learn more about our complete maintenance service here.

06

My watch is currently being repaired. How long will it take?

For further information on your watch, please contact the location where you dropped off your watch for service. In principle and for a complete service of a model of the AP core collection, a watch under warranty will be repaired in 21 calendar days and in 42 days if your watch is no longer covered by a valid warranty.
A few days buffer is added to the promised delivery lead time displayed on the estimate.

07

How long are Audemars Piguet timepieces guaranteed after repair?

The work carried out as part of the service and the replaced components are guaranteed for a period of two years from the date shown on the warranty document or on the invoice.Anomalies caused by normal wear and tear, anomalies relating to a shock, abnormal use, incorrect handling, work carried out on the watch by someone other than an Audemars Piguet Authorized Repair Center, failure to observe the recommended water-resistant control or service are not covered by the service warranty.For more detailed information, please refer to the Customer Service general terms & conditions.

08

How can I restore a vintage Audemars Piguet timepiece?

We invite you to drop off your timepiece to an Audemars Piguet boutique, repair center or authorized retailer. We will then send it to our restoration workshop in Le Brassus. 

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09

Where can I have my battery changed?

You can bring your watch into any Audemars Piguet boutique, repair center or authorized retailer.Maintenance of Quartz Movements: Quartz movements are powered by a battery. Once the battery’s energy has fully discharged, we advise that you replace it as soon as possible in order to prevent damage to the movement. The battery has a shelf life of several years.During the battery exchange, a water resistance service is completed and a complete maintenance service is proposed if necessary.

10

What is the price of Audemars Piguet services?

To learn more about prices, contact your nearest Audemars Piguet boutique authorized retailer.

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11

How long do Audemars Piguet services typically last?

That depends on the caliber, the state of the watch, and the work that needs to be performed.
In principle and for a complete service on a model of the AP core collection, a watch under warranty will be repaired in 21 calendar days and in 42 days if your watch is no longer covered by a valid warranty.
A few days buffer is added to the promised delivery lead time displayed on the estimate. The Technical Advisors at our Audemars Piguet boutiques can provide an immediate quotation for the vast majority of all mechanical models manufactured in the last 25 years.

12

My watch is running fast. Why?

If your watch is running fast, it may have been exposed to magnetic fields. If necessary, a simple demagnetization process can be performed by a professional watchmaker, before resetting the time. If not, you watch might need a maintenance service.

13

Can a shock disturb my watch?

As the result of a shock, the oil inside the movement can disperses, the pivots run dry and clearances in the wheel train may alter, ultimately making the movement unstable and in need of a maintenance service.

AUDEMARS PIGUET COMPLETE MAINTENANCE SERVICE