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Each watch marks the beginning of a relationship dedicated to exclusive, personalised services.
Maintenance Services
Periodical check-ups
Check your watch's chronometric performance, functions as well as state of water-resistance and magnetisation every year. This complimentary check-up in our boutiques is however not warrantied.
Partial and water resistance service
The dissassembly and cleaning of the case, the checking of the movement and the replacement of damaged components is necessary to ensure the watch's water resistance. If your watch is equipped with a quartz movement, we will replace the battery as well. This service carries a warranty limited to the replaced components.
Complete maintenance service
When your watch no longer functions correctly, our team takes your timepiece through a secure and precise 10-step protocol. This service comes with a 2-year warranty.
1. Registration, identification and diagnosis
Upon registration, your watch is photographed and your comments and observations regarding its timekeeping noted. Your watch's unique identity is then matched with the data recorded in our registers. If the estimate was not immediately approved, you will receive a differed estimate after a thorough examination by a specialised watchmaker from our service centre.
2. Disassembly and pre-washing
Once the strap or bracelet has been removed from the case, the watch is opened and the movement is removed, entirely disassembled and pre-washed. The movement components are examined meticulously and replaced if they show signs of premature wear or risk affecting the functioning of the mechanism.
3. Replacing components and adjustements
Every component is checked and the parts subjected to high wear and tear are preventively replaced with the Manufacture's latest components.
4. Washing
Every movement component is placed in Teflon washing containers designed specifically to prevent scratches, before being placed in ultrasonic baths to be degreased and fully cleaned.
5. Assembly and lubrication
Lubrication is essential to limit the friction between the mechanical parts, thereby reducing energy loss and wear. When assembling the movement, the watchmaker can use up to a dozen different oils and greases, determined by the stability coefficients specific to each component.
6. Diurnal rate adjustment
The watchmaker runs your watch for 24 hours to stabilise the movement. The watchmaker adjusts the balance inertia and its isochronism in five positions, simulating real wear conditions. The rate results must comply with the Manufacture’s standards.
7. Optional Polishing
The case and the bracelet are fully disassembled which allows the polisher to replace any components subjected to wear and tear. Then the case and the bracelet are polished with extreme care to respect the original design.
8. Casing up
The movement fitted with its dial and hands is inserted and secured into the case. After a final visual inspection, the watchmaker completes the casing up by tightening the screws or firmly pressing the caseback in.
9. Final Quality Control
Your watch undergoes a rigorous technical, functional and aesthetic inspection for five, up to twelve, days. Water resistance is checked to insure it will last for at least a 2-year period. The criteria are identical to the ones governing the quality control of a new watch at the Manufacture. The results are registered and archived, thereby providing an exhaustive overview of the work history carried out on your watch.
10. Two-year service warranty
Labor and parts used in a complete maintenance service are covered by a two-year warranty. It is valid throughout our global network of authorised service centres. Please refer to the Customer Service General Terms & Conditions for limitation in case of unsusual wear and tear.
Terms and conditions
Polishing Service
To preserve your watch's aesthetics and original shape, you can request your case and bracelet to be polished when a complete maintenance service is needed.
All functional case and bracelet parts showing signs of wear are systematically replaced. The case and the bracelet are polished with extreme care to respect the original design. For instance a Royal Oak case and bracelet have 24 bevel edges, 27 surfaces with different finishing (polishing, sandblasting, satin brushing, ...) and 16 screw heads. We recommend no more than three to five aesthetic refreshings during the life cycle of your watch.
Strap and Buckle service
Specific skills are required to proceed with a strap change and our boutiques are offering the fitting as a complimentary service. On some models, self-interchangeable straps, bracelets, buckles or folding clasps are available and can be purchased as accessories.
Self-interchangeable strap system
On some models of the Royal Oak Offshore and Royal Oak Concept collections, self-interchangeable straps, bracelets, buckles and folding clasps are compatible.
Retrofit on legacy models
Some of the legacy Royal Oak Offshore models can be converted to the self-interchangeable strap system, provided that a specific conversion kit is purchased and fitted.
Handcrafted straps
We offer a large variety of handcrafted straps most of which are hand-stitched.
Documents
You can request 2 different official documents regarding your watch by filling the following form.
Extract from the archives: each watch we produce is recorded by its unique case and movement numbers. This official electronic document certifies that these numbers appear in our records, but does not warranty the authenticity of the watch.
Certificate of Authenticity: the Certificate of Authenticity certifies that the watch, its materials and components are authentic. This document contains all identifying characteristics pertaining to the watch as well as current pictures. In order to emit this document, it will be necessary for our experts in Le Brassus to carefully examine the watch. You can benefit from a complimentary pick-up service for your watch, available in some countries.
Online service request
Fill in the following form to request a service or an official document. In some countries, you can benefit from a complimentary pick-up service for your watch.
We also invite you to create an account to check your watches in, extend your International Sales Warranty for eligible watches and request a service or document in a few clicks.
Matching Accessories
Audemars Piguet refreshes its accessories collection with six new pairs of Royal Oak Cufflinks.
Restoration Workshop
Inside the Restoration Atelier, the fundamental gestures and tools have remained the same for the past century.
An inventory of vintage parts is kept safe, providing watchmakers with the inspiration and specifications needed to restore some of the most complicated watches. Age-old techniques are also combined with modern technologies to ease the restoration of a watch. The most exceptional timepieces restored are accompanied by an individual booklet describing the work performed.
